Service Advisor - Fiat, Abarth, Alfa Romeo & Jeep

Location: Hassocks

Job Type: Full Time & Permanent

Contact: Miss Robertson

Contact Tel No: 01273 845544

Contact Email: [email protected]

Job Ref: PDH008

 Closing Date: 31^st May 2021

PDH Motor Group are the premier Fiat, Abarth, Alfa Romeo and Jeep dealer in Sussex and have been serving our customers for nearly 50 years. We therefore require someone that has the relevant commitment to use their industry experience to join our friendly team and complete high quality Senior Service Advisor activities within our franchised dealership with four exciting car brands.

The Role

PDH Motor Group are currently recruiting for a Service Advisor to join our dealership in Hassocks. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly.

To control and maximise service bookings. To interpret customer’s requirements in a courteous and efficient manner to ensure that all resources required to complete the work are available on schedule. To carry out administration duties and to assist the Service Manager.

To control and maximise service bookings. To interpret customer’s requirements in a courteous and efficient manner to ensure that all resources required to complete the work are available on schedule. To carry out administration duties and to assist the Service Manager.

Responsibilities

This is an important and challenging role which requires careful and thorough attention to detail to all processes & procedures some of which are:

• Greet customers and visitors promptly, courteously and professionally
• Assist customers with arranging vehicle servicing appointments
• Manage courtesy car bookings with attention to detail adhering to the correct processes and procedures
• Ensure the customer database is updated and accurate at all times
• Contribute to a department marketing strategy to promote all products and services
• Plan ahead and manage time effectively to ensure all tasks are achieved
• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
• Maximise service department profitability through the use of professional sales techniques
• Maximising customer awareness of all available workshop services
• Maximise service department profitability through the use of professional sales techniques
• Ensure the highest level of customer care and satisfaction at all times
• Ensure the accurate and timely completion of all department administration
• Some weekend work should be expected

Required Skills and Experience

Ideally you would have some experience in a similar Service Advisor role in a franchised dealership, although we will consider individuals with other customer service and administration experience. In addition to your experience, you will demonstrate the following:

• Outstanding communication and customer service skills
• Excellent organisation and time management skills with the ability to work to deadlines
• Intermediate IT skills with the ability to learn new systems quickly
• Genuine commitment towards maintaining a consistent routine and attention to detail regarding processes & procedures
• Ability to remain professional, calm and positive at all times
• Approach tasks eagerly and cooperate fully when requested
• Proactive mind set
• Positive, can-do attitude

 Is training provided?

We invest in you from day one. Newly recruited Service & Senior Service Advisors attend a continual and thorough training programme whether they have previous experience or new to the industry. This training provides an insight to what is required and sets you up to succeed. Complete and detailed manufacturer training will be given to ensure that the knowledge of products and options is kept up to date.

How can I progress my career?

With four exciting car brands opportunities for progression frequently arise. In fact, each and every one of our colleagues have developed in their career while remaining in the business. Ambitious performers from across our business will probably be our future leaders within the business. We will help you develop the skills for your next career step.

Up for a new challenge in a rewarding company? If this Service Advisor role interests you, or you would like to hear more about other Automotive Service department roles, please contact us or apply now in the strictest confidence at [email protected]

The Company

PDH Motor Group has been a forward thinking winning company since 1973 with strong values that put our people and customers at the heart of everything we do. Benefits available to our colleagues in addition to generous salary packages include:

• Competitive & significant salary
• Company Pension scheme
• Extra team target bonus
• Discounts on new and used vehicles, parts and servicing
• Recognition and effort rewards
• Life assurance at no cost to you
• Friendly family working atmosphere

 If this sounds like you, please submit your application today to be considered for this exciting opportunity